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Have a question? You may find an answer in our FAQs.
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Free Shipping On All Orders Over $299
Raw Hair
Processing and shipping time can take up to 1 - 2 business days
Virgin Hair
Processing and shipping time can take up to 14 business days
Your orders will more than likely ship out sooner than the time specified, however, all of our hair goes through strict quality assurance before we ship our hair to each customer to ensure that we are only shipping out our best hair possible.
For all inquires about exchanges, and shipping times, please email us. Someone will reach out to you within 24 hours, and will be happy to help you with any of your needs!
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
Due to the nature of our product, will be not be issuing any returns for any merchandise purchased. All sales are final. Exchanges are only allowed if the your hair was sent to you in the wrong length, curl pattern, or poor quality. All other exchanges or returns will not be accepted.
Raw Hair
Processing and shipping time can take 1 - 2 business days
Virgin Hair
Processing and shipping time can take up to 14 business days
Your orders will more than likely ship out sooner than the time specified, however, all of our hair goes through strict quality assurance before we ship our hair to each customer to ensure that we are only shipping out our best hair possible.
For all inquires about exchanges, and shipping times, please email us. Someone will reach out to you within 24 hours, and will be happy to help you with any of your needs!
Due to the nature of our product, will be not be issuing any returns for any merchandise purchased. All sales are final.
Exchanges are only allowed if the your hair was sent to you in the wrong length, curl pattern, or poor quality. All other exchanges or returns will not be accepted. All exchanges will be inspected by the ESTELLA HAIR CO. team prior to issuing an exchange. Once your hair has been inspected, then we will proceed with your even exchange. We will not issue any exchanges for any hair that’s seal has been broken, lace that has been cut, or hair that bas been tampered with (brushed, unraveled from bundle, colored, combed through, or worn). Any hair that has been tampered and not meet our “exchange guidelines” will be sent back to you.
We are not responsible for shipping costs for any exchanges. To start your exchange, please contact us
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